Clear rules for refunds & returns.
How we handle refunds, cancellations, and returns — explained in plain language, without fine-print surprises.
This Refund & Return Policy explains how SparkrPomo LLC (“SparkrPomo,” “we,” “us,” or “our”) handles refunds, cancellations, and returns for any services, consultations, or products we offer.
By using our Services, you agree to this policy. If anything here is unclear, please reach out using the contact details at the bottom of this page before making a purchase or engaging our services.
The short version.
Refund window for unused consultation or advisory fees, from the date of payment.
If a service has already begun, refunds are considered on a pro-rated basis.
Approved refunds are processed back to the original payment method.
Scope of this policy.
This policy applies to:
- Consultation or advisory fees paid directly to SparkrPomo LLC.
- Service fees for engagements we provide directly.
- Physical materials we may send, such as printed guides or informational kits.
This policy does not apply to insurance premiums paid to carriers or third-party insurers — those are handled under each carrier's own rules, which we'll explain in Section 8.
When a refund may apply.
We want every client to feel good about working with us. Refunds are considered on a case-by-case basis and may be granted in situations like these:
Eligible Typically refundable
- Unused consultation or advisory fees requested within 7 days of payment.
- Services that were paid for but not delivered.
- Duplicate charges or billing errors.
- Fees charged after you asked us to cancel a service, before work began.
Not eligible Typically not refundable
- Consultations or advisory time already delivered.
- Fees for work already completed or in progress.
- Third-party costs already incurred on your behalf.
- Requests made after the stated refund window.
Good-faith rule: if we've made an error or something didn't go as expected, tell us. Even when a refund isn't required by this policy, we'll work with you to make it right.
Non-refundable items.
The following are generally non-refundable:
- Insurance premiums paid to carriers or third-party insurers.
- Government, regulatory, or filing fees paid on your behalf.
- Inspection, appraisal, or third-party service fees.
- Consultation time that has already been delivered.
- Custom or personalized work once production has started.
If you're unsure whether something is refundable, ask us before you pay — we're happy to clarify.
Cancellations.
You can cancel an upcoming consultation or service at any time before it begins. Here's how cancellations work in practice:
- Cancel before work begins. If you cancel before we've started, you're eligible for a full refund of any fees paid directly to us.
- Cancel after work has begun. If work has already started, we may refund the unused portion on a pro-rated basis at our discretion.
- No-shows. Missed consultations without prior notice may not be refundable, though we're glad to reschedule when possible.
To cancel, contact us using the details at the bottom of this page.
Returns for physical items.
If we've shipped you a physical item, such as a printed guide or informational kit, you may return it under the following conditions:
- Return window: within 14 days of delivery.
- Condition: unused and in the same condition you received it.
- Packaging: in its original packaging where possible.
- Return shipping: unless the item was defective or incorrect, return shipping is the customer's responsibility.
Once we receive and inspect the returned item, we'll notify you about the status of your refund.
How to request a refund.
To request a refund, follow these steps:
- Contact us. Call 1-888-611-1785 or visit our contact page.
- Share the details. Let us know the date of payment, the amount, and the reason for the request.
- Provide proof. If you have a receipt, invoice, or confirmation email, include it — it helps us move faster.
- We review. We'll review your request and respond with a decision, usually within a few business days.
Please don't send sensitive information — such as Social Security numbers or financial account details — through a general inquiry. We'll guide you to a secure channel if that information is ever needed.
Processing time.
Once a refund is approved:
- Credit or debit card: typically 5–10 business days, depending on your bank.
- ACH / bank transfer: typically 3–5 business days.
- Check: typically 7–14 business days after mailing.
Refunds are always issued back to the original payment method where possible. If that isn't possible, we'll work with you to find a reasonable alternative.
Insurance premiums.
SparkrPomo LLC does not issue insurance policies and does not collect premiums on behalf of carriers. Insurance premiums you pay go directly to the insurer or authorized agency that issued your policy.
Refunds for insurance premiums are governed by:
- The policy's own terms and conditions.
- The insurer's cancellation and refund rules.
- Applicable state insurance regulations.
If you need help understanding your premium refund options, contact the issuing insurer directly, or reach out to us and we'll point you in the right direction.
Changes to this policy.
We may update this Refund & Return Policy from time to time. When we do, we'll revise the “Last updated” date at the top of this page. Continued use of our Services after an update means you accept the revised policy.
Contact us about refunds.
If you have questions about this policy or want to request a refund, reach out using the details in the section below. We're happy to help.
Reach out — we're here.
If you have a question about this Refund & Return Policy, want to request a refund, or would like to speak with us directly, we're one call or click away.
Our toll-free line is open for refund questions, billing inquiries, and general help.
Visit our contact page for the full set of ways to reach us.
Note: This Refund & Return Policy is a general template. Please review it with legal counsel to confirm it reflects your business, jurisdiction, and actual refund practices before publishing.